Sales Effectiveness Program
In order to achieve a higher sales closing rate, most retail brands will tend to recruit sales associates with more sales experiences, then equip them with comprehensive product training. However, there are usually some sales associates having much better sales performance compared to the others, typically having more customer referrals and loyal customers. Why? What are the secrets?
Customers may make detailed product comparison before purchasing. Sharing
professional knowledge and handling enquiry about product information are fundamental in building the positive first impression, but this does not guarantee a higher sales closing rate. In some situation, there are just too much information for customers to digest. What your sales team need is Emotional Selling Skills, to create excellent customer experience and generate buying intentions.
Customers nowadays are very knowledgeable and at some point, everyone in
retail and service businesses has to deal with upset customers. Handling complaints and difficult customers effectively can improve customer retention. With skillful techniques, your staffs can improve company image and gain a reputation for providing good services and excellent experience.
To enhance sales effectiveness and strive for continuous growth, Elite Idea provides the following training program:
Improving Sales Performance by Emotional Selling Skills
Handling Complaints and Difficult Customers Effectively
Building Rapport for Excellent First Impression
Questioning Skills: Identifying Customer Needs
Product Presentation with Impact