WATCHES & JEWELRY
It’s our pleasure to work with Ms. Joanne Chan from Elite Idea to customize “Retail Operation Training” program from 2012 to now. The training is very systematic, practical and relevant to our retail business; it also provided a platform for retail team to build up an effective coaching system which not only help strengthen what they learnt in classroom to improve sales performance but effectively developed boutique managers and supervisors’ coaching skill. Currently, we have more and more successful sales cases in boutique which are benefit from the program. Appreciate very much, Ms. Joanne.
Ms. Julie Miao, Training & Development Manager
The Swatch Group (China)
It is our pleasure to have Elite Idea to build retail operation training programs together with us. We have found the training programs very fruitful and rewarding, in terms of improvement in selling performance and in-store customer experience standard.
Joanne is an engaging training consultant and an inspiring speaker. She can add creativity to our training programs and customizes messages to fit organizational needs. Our participants felt so fullt engaged, empowered, enthusiastic and committed to practice what they learnt in training.
We look forward to continuing using Elite Idea as our training partner for the future training workshops.
Ms. Michelle Ng, Head of Human Resources
The Swatch Group (Hong Kong) Limited
The customized Signature Customer Service Training designed by Joanne has helped us shaped an outstanding service culture. With her rich experiences in luxury retail in Hong Kong, China and Asia Pacific, Joanne had conducted a profound and enthusiastic presentation. Our team felt so inspired, motivated and empowered with professional skills to create excellent customer experience.
Ms. Hester Wong, Retail Operations Manager
KINJI Company Limited
Joanne is a profound, inspiring and professional consultant. She is very well planned and detail oriented. She customized “Emotional Selling Skills”, “Category Management” Workshop have found to be extremely useful for our business partners. The workshop on “Professional Coaching Skills to Enhance Sales Performance” has been offered to our key strategic business partners to enhance their overall sales performance through effective training.
We have invited her as a speaker to Johnson & Johnson Asia Pacific and China Contact Lens Leader Summit for a number of times. Our strategic business partners who attended conference found Joanne’s presentation very insightful and practical. With rich experiences in developing training strategy for retail industries in Hong Kong and China, Elite Idea has provided us with valuable recommendation.
Dr Karen Cheng, Associate Director, Professional & Regulatory Affairs,
Johnson & Johnson Vision Care
FINANCE & INSURANCE
Joanne has kept us fully engaged from start to end in D.I.S.C. Personality Profiling Workshop. The training was fun, highly interactive and well designed and has provided us many amazing and profound yet practical insights. It was a deep and memorable learning experience to many of us.
Mr. Man Ng, Regional Director
Ageas Insurance Company (Asia) Limited